Frequently Asked Questions
Prefer to do it yourself? We’ll also provide easy step-by-step instructions. Either way, setup only takes a few minutes.
- The card uses NFC (Near Field Communication) and QR code technology. Customers can either:
- Tap the card with their smartphone (NFC-enabled), or
- Scan the printed QR code with their camera.
- To leave a review, the customer will need to be logged into their Google account (in most cases they already are - over 95% of users). Once logged in, the review page opens instantly.
Our Review Card is crafted from high-quality, durable PVC with a sleek Midnight Blue finish. It’s designed to last through daily handling, ensuring your customers can easily scan or tap it anytime.
Each card is the size of a standard credit card: 85.6mm × 54mm × 0.8mm and weighs approx. 5g. Compact enough for wallets, counters, or delivery bags.
- Yes .We stand behind our products ✅
- Warranty: 12 months on all cards for defects in materials or workmanship.
- Returns: If your card arrives damaged or not working, contact us within 14 days for a replacement or refund.
- Support: For warranty or return requests, email us anytime at hello@simsio.com.au. 💬
- We’ll get back to you within 24 - 48 hours (Business Days).
- Change-of-mind returns are not accepted due to product customisation.
1. Terms & Conditions
Welcome to Simsio. By purchasing or using our products, you agree to the following terms.
About Simsio
Simsio is an Australian sole trader business based in Melbourne. We provide NFC and QR-enabled cards designed to help businesses collect customer reviews.
Use of Our Products
Our products simply direct customers to a publicly accessible review link.
You are responsible for ensuring your use complies with Australian Consumer Law and Google’s review policies.
Simsio does not guarantee the quantity or rating of reviews received.
Orders & Online Payments
In-Person Purchases
- Cash
- Bank transfer
- Tap to Pay
An invoice or receipt will be provided for all purchases.
Shipping
Melbourne Metro delivery is available.
Australia-wide shipping via Australia Post will be available soon.
Shipping details will be updated on this page when launched.
Returns & Refunds
If your product is faulty, damaged, or incorrect, you are entitled to a replacement or refund under Australian Consumer Law.
Change-of-mind returns are not accepted.
Liability
Simsio is not responsible for misuse of the product, non-compliance with platform policies, or any indirect or consequential losses.
2. Privacy Policy
Simsio respects your privacy and is committed to protecting your personal information.
What We Collect
We may collect:
Name
Email
Phone number
Delivery details (if provided)
Payment information (processed securely via Stripe — we do not store card details)
How We Use Your Information
We use your information to:
Process and deliver orders
Communicate with you about purchases
Improve our website and products
We do not sell or share your information with third parties except service providers such as Stripe or Australia Post.
Cookies & Analytics
Our website may use basic cookies or analytics tools to improve user experience.
Your Rights
You may request access to, or correction of, your personal information at any time.
3. Refund & Returns Policy
Simsio fully complies with the Australian Consumer Law.
Faulty or Damaged Products
If your item arrives faulty, damaged, or incorrect, we will provide:
A replacement, or
A refund
Please contact us within 14 days of receiving your item with a photo and proof of purchase.
Change of Mind
We do not offer change-of-mind returns.
How to Request a Refund
Email: hello@simsio.com.au
Include:
Order number/details
Description of the issue
Photo (if damaged)
4. Shipping Policy
We currently offer:
If your parcel is lost or delayed, we will assist by lodging an enquiry where possible.
5. Disclaimer